From a fine red wine to a sharp cheese, some things in this world only hit the “sweet spot” when allowed the time to develop and improve with age. This is rarely the case, though, when we discuss IT or Enterprise Data Systems and processes. In fact, planned obsolescence and Moore’s Law keep technology in a constant cycle of “out with the old and in with the new.” But what if we told you that sometimes Data Governance and IT technologies that are well established have the ability to get better with age, instead of breaking down? So, sit back (grab a nice glass of Cabernet and some cheese) and listen while we explain how the right policies and procedures, combined with the right technologies, can prove to get better with age.

Recently IMT invited Michelle Majerus, the Director of Health Information Management and Privacy Officer at Olmsted Medical Center (OMC) in Rochester, Minnesota, to share her team’s data governance and stewardship experiences. This was the second time Michelle presented her metrics to the IMT and IBM InfoSphere MDM community. In her first presentation, Ms. Majerus explained to us how OMC had leveraged the adoption of IBM InfoSphere MDM as an EMPI (Enterprise Master Patient Index) and IMT Resolve:ID to lower the rate and rate of data quality errors in their environment by 66% within a year.

View the recording

66% reduction in new Duplicates and Data Quality errors sounds pretty good… and for the team at OMC that was a moment to celebrate. However, the team didn’t stop there. They made sure that they stuck with these new governance and stewardship processes. OMC stayed true to the plan and, as Michelle Majerus noted in the September 21, 2016 webinar, that the numbers continued to get better over the second year, yielding a 73%reduction in Duplicates and a 77% reduction in data quality errors.

You may ask, “but why hasn’t the EMPI and Active Registration with IMT Resolve:ID completely removed the problem for OMC?” You might be surprised by the answer. It actually has. There were 0 (zero, the big nothing, nada) duplicates or overlaid records created in the sources that integrated to the EMPI with Active Registration. But there is one source in the OMC ecosystem that, because of a multi-tenant hosted model, does not support Active Registration integration to Resolve:ID. All of the recent duplicates, overlays, and data quality problems facing OMC are from that one source that isn’t leveraging Active Registration. Even with the one source creating duplicates occasionally, Olmsted now has less than .01% patient duplication.

Download the case study

Also during the webinar, Lorraine Fernandes, Founder and Principal at Fernandes Healthcare Insights offered commentary on trends in healthcare that relate to getting Patient Identification right from the onset.  Her thoughts and commentary on the Webinar are also found on her blog here.

Olmsted Medical Center has shown that with a commitment to proactive governance and stewardship, a healthcare organization can do better than “maintain” a healthy EMPI, they can make it better with age!
You might like to enjoy a good glass of wine (we like Elderton’s Ode to Lorraine) and a nice aged cheese (we like Kerrygold’s Reserve Irish Cheddar) while you view the Recording of our Sept. 21st Webinar and the Case Study.

If you would like to learn more about how IMT can help your organization see lasting benefits from Active Registration, please contact us.

September 21, 2016 – 12:00 Noon EST – WEBINARClick here to REGISTER

Please join IMT for a one-hour webinar event where our special guests Michelle Majerus (Olmsted Medical Center) and Lorraine Fernandes (Global HIM Thought Leader) as they share insights into the growing demand Healthcare places on timely, accurate and thorough patient identification.

Healthcare can be a very demanding industry.  The need to “get it done right, right now” means that all healthcare professionals and their associated processes are under extreme pressure to perform their best at all times.

Knowing a patient is the core of healthcare – who they are and what their history is forms the single most critical piece of the puzzle. Accurate and timely patient identification is at the core of answering these questions and meeting mandates for improving care quality and care coordination, lowering costs, and increasing patient satisfaction.

Benefits of participation include learning about:

  • Enhanced Patient Safety
  • Increased Staff Efficiency
  • Trusted Clinical Information Sharing
  • Improved Governance
  • Deeper Insights

Click here to REGISTER for this free event!

Oct. 24-27 – Mandalay Bay, Las Vegas, NV: IMT will be back in Las Vegas for IBM World of Watson 2016, the premier event for those who lead in the Insight Economy. Unleash your company’s cognitive potential at IBM World of Watson 2016, where we’ll equip you with the capacity to extract knowledge from data, enhance personal expertise, and outthink the needs of the market at amazing speeds. Become a cognitive business, and see how data, analytics, and Watson can change your world. If you are interested in meeting with IMT during WOW16 please contact Brian Eckhardt at

To register for IBM World of Watson 2016, go to:

Healthcare systems are united in their struggle to achieve the Triple Aim: transform processes to create a consumer-centric care model, innovate to stay financially viable, and better serve their communities. But achieving these goals has one consistent requirement—you must accurately identify the patient.

Olmsted Medical Center in southeastern Minnesota is advancing their Triple Aim goals by simplifying their approach to patient identification. For over five years, Olmsted has partnered with IMT to better identify their patients, innovate and transform processes, and measure improvements in patient identification. To date, their patient identification results are outstanding! Seamlessly integrating a premier patient search algorithm with Resolve:ID into the patient registration process has paid dividends beyond Olmsted’s expectations. As a result, Olmsted has reduced the staff time required to address duplicate medical record numbers by more than 75%, and reduced data quality issues by 77%.

By improving (and simplifying) patient identification, Olmsted is now:

  • Presenting the correct data to the patient, which safeguards data privacy and improves patient satisfaction
  • Preparing accurate, consistent data for the data warehouse and ultimate use in analytics, population health, research, and other functions
  • Reducing the staff burden of correcting medical record numbers, empowering staff to spend time working on more vital data quality measures
  • Improving billing efficiency, which avoids patient frustration from duplicate or delayed billings and improves cashflow
  • Alerting registration staff to data irregularities that may indicate fraud, identity theft, or other data issues

We’ve all talked about “keeping it simple” as a key way to improve processes and create better understanding. But putting simplicity into practice is a key part of Olmsted’s success. The premier patient search algorithm (Resolve:ID technology) was easily and seamlessly embedded into the patient search process, instantly displaying results to registration staff. And, because it’s so intuitive, it takes just one hour of training to enable registration staff to then demonstrate proficiency.

Please join IMT and Olmsted Medical Center as we discuss how they’re benefiting from their investment in EMPI and Resolve:ID technology for fast, efficient, and accurate patient search. Keeping it simple has never been so simple — and effective!

Register now for this webinar on Wednesday, September 21st at Noon Eastern.

Click Here to REGISTER