Managing the Orders Lifecycle

Healthcare organizations face a challenging task when managing the clinical orders and results lifecycle. Staff often find it hard to route lab orders to the appropriate hospital, lab or clinic while balancing other duties like patient care. In most cases, patients rely on either a fax or paper order from the physician, but the process often requires phone calls or requests to resubmit the orders. Once the lab test is completed, staff need to determine where and how to send these results back to the correct physician at the right practice. Manual processes and paper requisitions make lab tests slow, laborious and error-prone.

Optimize Order Management Processes

IMT Order Queue Manager (OQM) automates the intake of orders into the health system by coordinating workflows and using a seamless integration.

For example, as ambulatory orders for clinical tests are created at the physician practice, they are sent into a queue where they wait until the patient arrives—often hours, days or weeks later. When the patient arrives for tests at the health system, all of the outstanding orders are viewed and released for testing. The released orders are electronically integrated into the appropriate clinical or ancillary system. When the test results become available, they’re integrated back—all the way to the ordering ambulatory practice—to improve efficiency and patient care.

OQM Diagram

Value & Benefits?

  • Automated & simplified lab order fulfillment
  • Fewer opportunities for data entry errors
  • Fewer resources manage the lab order queue
  • Accurate identification of the patient and provider through the order lifecycle
  • Easy management of provider-patient-location relationships
  • Simple and efficient management of routing rules

IMT’s OQM is built on the industry-leading IBM InfoSphere Master Data Management platform (formerly Initiate) and IBM Business Process Manager. OQM automates the full lifecycle of processing orders and routing results. You can manage daily tasks and workloads while avoiding unnecessary patient registration and manual handling of lab orders. With its modular design, you can determine how much of the lifecycle you want to automate.