One thing we’ve learned in the last 20 years is that healthcare information management staff understand how important it is to identify the right patient at the point of registration – and they know the downstream costs if you don’t. Healthcare organizations often rely on legacy systems that they know and love, but don’t integrate with new technology investments, like an EMPI or Palm Scanner. That’s why Resolve: ID™ allows you to maintain your legacy registration systems, reduce change management, and still gain the benefits of tapping into Enterprise-level data.
So, what does Resolve:ID™ do? Simply put, we put the powerful EMPI Search on your legacy registration screen. Resolve:ID wraps your legacy registration screen with an invisible layer, where we can add buttons and hot-keys. Most often, Resolve:ID is used to look up a Patient during registration. Instead of only searching the local database, Resolve:ID offers a button, hot-key, or palm scan to search the EMPI instead. If the patient has a record in the local system, that record is called up. If the patient does not have a local record, but does have a record from another source, Resolve:ID can “seed” a new local record with what the EMPI knows. Finally, if the Patient is not known at all, the search criteria can be used to start a new record.
Why look for a patient in just one system, when you can look for them across the enterprise?
Patient registration runs faster and smoother when you have a single tool that you can trust
Seed New Records
Using known records from other systems reduces data entry mistakes and saves time
Real-world results for Olmsted Medical Center
Despite a significant effort to reduce registration errors and duplicates, Olmsted Medical Center in Rochester, MN was still finding issues in their data. It became clear that baking in Data Governance was the next step in making patient registration as clean as possible.
IMT leveraged IBM InfoSphere MDM to create an EMPI solution that was bundled with Resolve: ID™, IMT’s active registration tool that searches the EMPI at the point of service before creating new records.
“Active Registration with Resolve:ID has sped up our registration processes by 75% and reduced our data quality issues by 77%. Our EMPI has not only improved patient data integrity – we also have a trusted foundation to participate in HIE and the ability to drive deeper insights from our data.”
Michelle Majerus, Olmsted Medical Center
Director of Health Information Management & Information Privacy Officer
In the course of a year, the accidental creation of duplicates went from 29 a week down to none for the systems that participated. In addition, data quality errors were reduced by 77% and the amount of time spent resolving data errors went from 11.5 hours per week to 1 hour per week; a 91% savings in time that could be used on other more important patient-centered tasks.
Eliminate patient registration challenges
Stop duplicate records
Available palm scanner integration
Reduce Wait Times
Make patients happy with faster registration
Keep existing point-of-service applications
No matter the challenge or what is driving the change there are constants that will direct your technology needs and the corresponding investments. The constants are your patients and your staff. Your staff, especially those with front line and direct contact with your patients, can either create a positive interaction or cause questions to be raised throughout the patient cycle of care.
The entire process hinges on the accuracy of patient records, ease of registration, and management of patient records throughout your organization. You need to have confidence that your records are accurate and that your processes allow staff to focus on patient-centric care and not simply administrative tasks.